How we use your data

This Privacy Notice outlines how Blooming Róża collects, uses and manages the personal information of individuals expressing an interest in becoming a client/customer of the business, either before or after making a formal purchase, in accordance with the provisions of data protection law. 

Throughout the notice, "Blooming Róża", "The Business", "we", "our" and "us" refers to Blooming Róza and "you" and "your" refers to those expressing an interest in the business either before or after making a formal purchase. 

Your personal data is obtained:

• directly from you, through online forms, paper enquiry forms, email or by telephone

• from third party sites, such as Hitched.com, when registering interest in us. 

• from representatives (agents) who complete forms on your behalf

Categories of information we collect

Personal data we may collect about you in connection with your enquiry or purchase includes the following:

• personal details such as your name, address, date of birth, telephone number, email address

• payment methods including bank details and information relevant for an invoice. 

How we use your personal information

We will use your information in the following ways:

We will process your personal information for the purposes of:

• processing your enquiry, quote or order

• to keep you informed of relevant information about Blooming Róża

• to fulfil and monitor our legal responsibilities, for example, under equalities, and public safety legislation

• to track the demographics of our buyers 

Your information is used by relevant staff involved in enquires, quotations and servicing orders across the business. 

We need your data in order that steps can be taken to potentially create a contract with you and perform our obligations under that contract. We would be unable to process your quote or purchase without it. 

If you make an enquiry or booking but have not yet made a formal purchase

We will process your personal information for the purposes of:

• processing your enquiry or booking

• where lawful to do so, provide you with further relevant information about our business. 

We may also use the information provided for the following reasons:

• to help us make reasonable adjustments for any disability (primarily by the team involved in your booking)

• for research and statistical purposes

• we may use Google, Twitter, Facebook, Instagram, LinkedIn, and TikTok to support promotion of our business and other services you have shown an interest in, if you are a user of these platforms.

Your information is used by relevant staff involved in enquiries, bookings, quotes and servicing orders across the business, and may also be shared with other departments to support the enquiry, booking, quotation and order processing processes.

We need your data in order that we can answer your enquiry or facilitate your enquiry, booking, quote or purchase prior to potentially entering into a contract with you. We would be unable to process your request to the business without it. 

Our lawful basis for processing your data

When you provide Blooming Róża with your information, we process that information because:

• doing so is linked to the performance of our contractual obligations to you including preparing for a future contract (eg to manage your customer experience)

• processing allows us to comply with our legal obligations

Where processing relates to special category data we will process based on your explicit consent.

Who your information will be shared with

The business may pass your data to third party organisations who carry out services under contract. We will ensure that any data transferred is proportionate and relevant. We will ensure that contractual agreements exist to ensure compliance with data protection regulations and that data is used solely under our instruction. In these circumstances personal data shall be deleted after the contract has terminated.

Your rights

Please be aware of the following rights, and further information that is necessary to ensure fair and transparent processing. For further guidance regarding your rights please see the ICO website.

1. The period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period:

• if you enquire about our services we will use your data to enter a conversation with you. This data shall be stored securely for as long as it is genuinely needed. 

• if your make a quote with us we shall keep this data securely in the time needed to process this quote and for for as long as it is genuinely needed. 

• If you make a purchase and become a customer a record of your order and associated documents will form the basis of your client record. We will keep this data for for as long as it is genuinely needed. 

2. The existence of the right to request from the controller, access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability:

• Please contact us if you would like to make this request.

3. Where the processing is based on point (a) of Article 6(1) or point (a) of Article 9(2), the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal:

• Processing is not based on point (a) of Article 6(1) or point (a) of Article 9(2)

4. The right to lodge a complaint with a supervisory authority:

• Complaints can be lodged with the Information Commissioner's Office

5. Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data:

• Please see ‘How we use your personal information’ above.

6. The existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject:

• Automated decision-making and profiling is not currently used in any admissions or enquiry processes.

Contacts

If you have any questions or concerns about the way the business has used your data, or wish to exercise any of your rights, please consult our website. For further assistance please contact bloomingrozaflowers@gmail.com