Blooming Ròża Flower Club – Terms & Conditions

Welcome to the Blooming Roza Flower Club! By subscribing, you agree to the terms below. Our service is designed to be simple, flexible, and full of floral joy.

⸻

1. Subscription Overview

  • The Blooming Ròża Flower Club is a recurring flower delivery subscription.
  • Choose your delivery frequency: weekly, fortnightly, or monthly.
  • Subscriptions automatically renew unless cancelled.
  • You may cancel at any time, but we require at least 7 days’ notice before your next scheduled delivery to avoid being charged.

⸻

2. Payments

  • Payment is processed 7 days before each scheduled delivery.
  • We accept most major debit and credit cards.
  • If your payment fails, your subscription may be paused until the issue is resolved.

⸻

3. Managing Your Subscription

To cancel, pause, or make changes to your subscription:

📧 Email: bloomingrozaflowers@gmail.com

📱 Call or WhatsApp: +44 7546 913202

All requests must be submitted at least 7 days before your next delivery date. Changes made after this window may take effect the following cycle.

⸻

4. Delivery Areas

We currently deliver to the following areas:

  • Rye
  • Camber
  • Lydd
  • Winchelsea

Please ensure your delivery address falls within these locations. If unsure, contact us before subscribing.

If no one is available to receive the flowers, we may leave them in a safe place or with a neighbour, unless instructed otherwise.

While we aim for timely delivery, we are not liable for delays caused by external factors (e.g., weather, traffic, or courier disruptions).

⸻

5. Flower Quality & Substitutions

  • We offer both hand-tied bouquets and letterbox flower boxes as part of our subscription service.
  • All arrangements are made with fresh, seasonal blooms.
  • Substitutions may be made with flowers of equal or greater value if necessary.
  • Both bouquets and letterbox boxes are guaranteed to stay fresh for at least 5 days when cared for properly.
  • If you’re unhappy with any delivery, please see Section 6 for Refunds & Replacements.

⸻

6. Refunds & Replacements

We want you to love your flowers — but if something’s gone wrong:

If your bouquet or letterbox box arrives damaged or in poor condition:

  • Contact us within 24 hours of delivery.
  • Include a clear photo of the flowers and a brief description.
  • If the issue is due to quality or delivery conditions, we’ll offer a replacement or refund at our discretion.

We do not offer refunds or replacements:

  • If the issue is reported more than 24 hours after delivery.
  • If flowers were not cared for properly (e.g., not placed in water).
  • For personal preferences regarding flower types.

Due to the perishable nature of flowers, returns are not accepted.

⸻

7. Promotions & Discounts

  • If you cancel your subscription after receiving a free or discounted first bouquet or box, but before your second delivery, we reserve the right to charge the full value of the first delivery.
  • Discounts and promo codes cannot be combined unless explicitly stated.

⸻

8. Changes to These Terms

  • We may update these Terms from time to time.
  • You will be notified of any significant changes.
  • If you do not accept the updates, you may cancel your subscription without penalty before the changes take effect.

⸻

9. Contact Us

For all subscription enquiries, changes, or help:

Email: bloomingrozaflowers@gmail.com

Phone/WhatsApp: 07546 913202

Website: www.bloomingroza.co.uk

⸻

These Terms & Conditions do not affect your statutory rights. Please note that perishable goods such as flowers are exempt from the standard 14-day cooling-off period once dispatched.