Blooming Ròża Flower Club – Terms & Conditions
Welcome to the Blooming Roza Flower Club! By subscribing, you agree to the terms below. Our service is designed to be simple, flexible, and full of floral joy.
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1. Subscription Overview
- The Blooming Ròża Flower Club is a recurring flower delivery subscription.
- Choose your delivery frequency: weekly, fortnightly, or monthly.
- Subscriptions automatically renew unless cancelled.
- You may cancel at any time, but we require at least 7 days’ notice before your next scheduled delivery to avoid being charged.
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2. Payments
- Payment is processed 7 days before each scheduled delivery.
- We accept most major debit and credit cards.
- If your payment fails, your subscription may be paused until the issue is resolved.
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3. Managing Your Subscription
To cancel, pause, or make changes to your subscription:
📧 Email: bloomingrozaflowers@gmail.com
📱 Call or WhatsApp: +44 7546 913202
All requests must be submitted at least 7 days before your next delivery date. Changes made after this window may take effect the following cycle.
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4. Delivery Areas
We currently deliver to the following areas:
- Rye
- Camber
- Lydd
- Winchelsea
Please ensure your delivery address falls within these locations. If unsure, contact us before subscribing.
If no one is available to receive the flowers, we may leave them in a safe place or with a neighbour, unless instructed otherwise.
While we aim for timely delivery, we are not liable for delays caused by external factors (e.g., weather, traffic, or courier disruptions).
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5. Flower Quality & Substitutions
- We offer both hand-tied bouquets and letterbox flower boxes as part of our subscription service.
- All arrangements are made with fresh, seasonal blooms.
- Substitutions may be made with flowers of equal or greater value if necessary.
- Both bouquets and letterbox boxes are guaranteed to stay fresh for at least 5 days when cared for properly.
- If you’re unhappy with any delivery, please see Section 6 for Refunds & Replacements.
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6. Refunds & Replacements
We want you to love your flowers — but if something’s gone wrong:
If your bouquet or letterbox box arrives damaged or in poor condition:
- Contact us within 24 hours of delivery.
- Include a clear photo of the flowers and a brief description.
- If the issue is due to quality or delivery conditions, we’ll offer a replacement or refund at our discretion.
We do not offer refunds or replacements:
- If the issue is reported more than 24 hours after delivery.
- If flowers were not cared for properly (e.g., not placed in water).
- For personal preferences regarding flower types.
Due to the perishable nature of flowers, returns are not accepted.
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7. Promotions & Discounts
- If you cancel your subscription after receiving a free or discounted first bouquet or box, but before your second delivery, we reserve the right to charge the full value of the first delivery.
- Discounts and promo codes cannot be combined unless explicitly stated.
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8. Changes to These Terms
- We may update these Terms from time to time.
- You will be notified of any significant changes.
- If you do not accept the updates, you may cancel your subscription without penalty before the changes take effect.
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9. Contact Us
For all subscription enquiries, changes, or help:
Email: bloomingrozaflowers@gmail.com
Phone/WhatsApp: 07546 913202
Website: www.bloomingroza.co.uk
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These Terms & Conditions do not affect your statutory rights. Please note that perishable goods such as flowers are exempt from the standard 14-day cooling-off period once dispatched.